Power Hour Terms

Lynn Pilkington | Power Hour and Power Hour Pack | lynn@lynnpilkington.com

These terms apply when you book a Power Hour or buy a Power Hour Pack with Lynn Pilkington ("I", "me"). By booking or paying, you ("you") confirm you've read and agree to them.

1. the service

Power Hour

One 60-minute 1:1 mentoring session to work on one focused issue, such as a boundary, a difficult conversation, a pitch or your next move.

Power Hour Pack

Four 60-minute 1:1 mentoring sessions, to be used within 4 months of purchase.

Format

Online, by video call (the link is sent with your booking confirmation)

Included

Written action notes and a clear next step within 2 working days of each session

Fee

Power Hour: £175. Power Hour Pack: £500 for 4 sessions. Paid in full at booking.

2. what this is, and what it isn't

A Power Hour is mentoring. My role is to help you think things through, build confidence and leave with a clear plan, drawing on my experience in mental health, management, boundaries and inclusion.

•     It isn't therapy, counselling, medical care or crisis support. If something needs a different kind of help, I'll tell you and help you find it.

•     Where we touch on HR processes or the law, I'm raising awareness, not giving HR or legal advice. Please check anything formal with your HR team, ACAS or a solicitor.

•     Decisions about your work, life and relationships remain yours.

If you're in crisis: these sessions aren't for emergencies. Call 999, NHS 24 on 111, or Samaritans on 116 123 (free, 24/7).

3. booking and payment

•     Payment is taken in full when you book (Power Hour) or buy (Power Hour Pack), by card through Stripe.

•     Your session is confirmed once payment is received.

•     If your employer is paying, I can send an invoice instead. It must be paid before your first session, and I'll hold your slot for 3 working days while it's arranged.

4. rescheduling and missed sessions

•     You can reschedule free of charge with at least 48 hours' notice.

•     With less than 48 hours' notice, or if you miss a session, it counts as used.

•     Sessions start and finish at the booked time. If you join late, the session still ends on time.

•     If I need to cancel, I'll let you know as early as possible and offer a new time, or a full refund for that session if you prefer.

5. Power Hour Pack

•     Sessions must be used within 4 months of purchase. Unused sessions expire after that date and aren't refunded.

•     Book each session using the link I send you after purchase.

•     The pack is for you personally and can't be transferred to someone else.

6. your right to cancel

If you're buying as an individual, you can cancel within 14 days of payment for a full refund, as long as no sessions have taken place. If you book a session within those 14 days, you're asking for it to go ahead early, and if you then cancel, I'll refund the fee minus the value of any sessions already delivered (£175 for a single session, £125 per session from a pack).

7. working together

Mentoring works best when you come ready to take part openly and try the actions we agree. Results depend on that engagement, so I can't guarantee specific outcomes. If anything I say or do doesn't sit right with you, please tell me so we can sort it out.

8. confidentiality and your data

What you share stays confidential, during and after our work together. The only exceptions are where the law requires it, or where I believe you or someone else is at serious risk of harm. Where possible, I'll talk to you first.

I keep brief notes, stored securely in line with UK GDPR. I'll only record a session if you agree.

9. materials

Notes, scripts, templates and resources I share are for your own use. Please don't share them publicly, resell them or use them to train others without my permission.

10. liability

I hold professional indemnity insurance. My liability is limited to the fees you've paid, and I'm not responsible for delays caused by circumstances beyond my reasonable control, such as technical or connection problems.

11. general

I work as an independent contractor. These terms are governed by Scots law. I may update them from time to time, and the version in place when you book will apply to your booking.

Questions? Email lynn@lynnpilkington.com before you book.